Dealing With Neighbor's Complaints
The association's main objective is to grow and add value to the property by protecting the community and setting rules and regulations.
Issues with neighbors are probably the most common reason to send a complaint to the HOA.
Most complaints involve Landscaping, Noise, Parking, Pets, Undisclosed Rentals, and Trash.
Our Board of directors decided to take a different more formal approach regarding incidents, complaints, and conflicts between neighbors.
When an issue arises, Directors will fill an electronic complaint to the board but will not be directly involved.
As a Homeowner the following guidelines are to be followed:
Guidelines:
1. Talk to your neighbor.
While you can't expect everyone to live life the same way you do, you can require those around you to act respectfully.
Some neighbors may be unaware of the inconvenience they are causing you and a simple conversation may rectify the problem.
Furthermore, you may encounter certain situations you can't reconcile on your own. For example, if you attempt to inform them via polite texts or attempt to talk about it fails. Then write a letter.
2. Write A Letter.
Some tenants show little respect for others. Examples include leaving articles of trash outside in the hall, littering, and parking in your spot. Take pictures of the evidence and document the details, like date, time, amount of trash, etc. it's time to take more serious action and let your neighbor know what's going on with Certified Letter.
Here is an Example:
write a formal letter to a neighbor?
Dear [insert neighbor's name],
Please allow me to introduce myself, I'm your neighbor [insert your name] and I have talked with you about the [Problem]
I am/We are writing to you to express concern over the n [Problem] from your property. I/We have spoken before and I/we have raised this /I have not been sure how to raise this with you but I/we wanted to give you some examples of the [Problem/disturbance] which is preventing me/us from enjoying our home.
- Inform the owner of what you wish to be done regarding the complaint that you are making.
- End on a positive tone
Make copies of the letter for your records.
3. Report the incident to the Local Authority.
HOA enforces most township rules, Examples; Noise ordinance, Parking rules, and Poor waste management Should the issue continue to be ignored or escalate, you can show you took every action possible through previous contact thanks to the paper trail. Our recommendation is to report to your Local authority ( police, Fire company, waste management, etc.. ) and file a report.
Keep a copy for your records.
4. Contact the Board of Directors to file a complaint.
Contact the director's Email listed on the website
www.emra.cc
In order to submit a complaint letter that will get results, make sure you're clear about the issue and your expectations. A complaint Email should include:
- 1. Lots of detail about the problem(s), including dates, times, and the names of people involved
- 2. Evidence (pictures, text message screenshots, Filed report, etc.)
- 3. How the problem is affecting you
- 4. Steps necessary to resolve the problem
- 5. A reasonable deadline to resolve the problem
- 6. Request for follow-up
Each director is assigned to a section of the community. The assigned director will visit the property and fill out a digital incident report. This form will allow us to
contact our attorney and notify the homeowner/investment company of the complaint and the enforcement of our bylaws.
The associations will work with the attorney to determine the severity of the case and the best outcome for the resolution.
At this point, Consultation and Legal action may take further steps that could incur attorney fees for both the parties involved.
Understanding the concerns and interests of everyone in the community is important. As an association, we are considering how to best address the growing number of complaints with the most effective outcome
Filing a complaint isn't something anyone wants to do, but it may be necessary.